FAQ

How do I take care of my candle?

Keep in a cool, dark place away from sunlight and places with high humidity. When lighting your candle for the first time, ensure it burns long enough for the wax pool to reach the edges. Ensure the wick is trimmed to roughly 1/4 inch before each burn. Do not move a candle while it is lit, and let it harden fully again before moving!

How long can I burn my candle for?

We recommend a minimum of 1 hour (or until the wax pool reaches the edges) and a maximum of 4 hours. Burning for too long may create a deep wax pool that can disrupt your wick.

Why isn't my candle surface smooth?

The natural characteristics of soywax make it common for candles to end up with a frosted look similar to molting, starbursts or cauliflower.

Why is my candle discoloured?

This is due to the reaction between soywax and the scented oils that we use during production. Not to worry, the candle will function and smell exactly the same!

How do I purchase your products?

After selecting your desired products and adding them to cart, you can opt to pay by PayPal, credit/debit card, and we also have a bank transfer option – upon confirming your order you may transfer to our bank account below:

Wicket Candles

CIMB Account No: 8010297354

We will then confirm receipt of your payment and ship out the products.

Can I customise and order your products in bulk?

Definitely! Please reach out to us at candles@wicketcandles.com or @wicketcandlesmy on Instagram to discuss the order.